Preface
Why Managers Need Help
What This Guide Can Do for You
Chapter 1: Key Concepts for Success
- The 80/20 Rule
- Management Types: Theory X vs. Theory Y
- The Two-Factor Theory of Motivation
- The Right Employees Are Your Greatest Asset
Chapter 2: Understand Your Real Job
- Do Your Real Job
- Delegate All You Can
Chapter 3: Managing the Work Environment
- Managing the Most Frequent Workplace Problems
- Work Environment Needs Do Not Change
Chapter 4: Enriching Jobs
- Components of an Enriched Job
- The Job Enrichment Process
Chapter 5: Managing Motivation
- Reasons for Poor Motivation
- Best Ways to Support Motivation
- People Have Not Changed Over the Decades
Chapter 6: Department Management
- Planning
- Organizing
- Monitoring Feedback
- Two-Way Communication
- Mutual Trust
- Process and Workflow Improvement
- Staff Meetings
Chapter 7: Decision Making
- Decision Considerations
- New Managers: Go Slowly at First
- Team Decisions
Chapter 8: Hiring Your Employees
- Hiring Experienced Candidates
- Hiring New College Graduates
- Early Education and Orientation
Chapter 9: Individual Management
- Job Descriptions
- Responsibility Tables
- Individual Goal Setting
- Training
- Coaching
- Public Speaking
- Friendship
- Employee Problem Solving
Chapter 10: Performance Reviews
- Handling Emotions
- The Annual Performance Review
- Monthly Reviews
Chapter 11: Managing Your Boss
- What Supervisors Want
- Handling Conflicting Beliefs
Epilogue
About the Author